Naslov
The influence of International Standard ISO 9001 implementation on the human resource management in hotels
(Utjecaj implementacije međunarodnog standarda ISO 9001 na upravljanje ljudskim potencijalom u hotelima)

Autori
Dragicevic, Marija ; Letunić, Stijepo

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 22th International DAAAM Symposium "Intelligent Manufacturing & Automation: Power of Knowledge and Creativity" / (Prof. dr. sc. Katalinić Branko) - Beč, 2011, 0265-0266

Skup
Proceedings of the 22th International DAAAM Symposium "Intelligent Manufacturing & Automation: Power of Knowledge and Creativity"

Mjesto i datum
Beč, Austrija, 23.11.2011. - 26.11.2011

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
svijet; Hrvatska; ISO 9001; upravljanje ljudskim potencijalom
(world; Croatia; ISO 9001; human resource management)

Sažetak
The aim of this paper is to research the influence of Quality Managing System ISO 9001 on the human resource management in the hotel businees practice. For the purpose of the paper it has been made desk research and the empirical research. The primarly research has been carried out using method of structural interview. In the research we have included all the hotels in Croatia which have implemented Standard ISO 9001. The experience of hotels in the world we have studied from the secondary data. The results of research show the positive influence of ISO 9001 on human resource management in the world practice as in Croatia.The impovements refers on the reduced labor turnover, better communication and cooperation such as the working enthusiasm, higher level of satisfaction, better employee participation in decision making, improved professional skills and knowledge development.

Izvorni jezik
Engleski

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