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Pregled bibliografske jedinice broj: 544181

Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism


Bartoluci, Mato; Birkić, Draženka
Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism // Acta turistica nova, 5 (2011), 1; 53-74 (nije recenziran, članak, znanstveni)


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Naslov
Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism
(Human factor quality management in health tourism)

Autori
Bartoluci, Mato ; Birkić, Draženka

Izvornik
Acta turistica nova (1846-4394) 5 (2011), 1; 53-74

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
zdravstveni turizam ; Sustav upravljanja kvalitetom ; kvaliteta i efikasnost ljudskog faktora
(health tourism Quality Management System ; quality and efficiency of human factor)

Sažetak
The topic of this paper was human factor quality management for the purpose f achieving the quality of products and services in health tourism. In Croatia, health tourism is mostly practised in spas and special hospitals. The total of 6, 618 beds and approximately 4, 500 employees have been registered, in that about 50% of employees have secondary education, whereas only about 10% have higher education. Nowadays health tourism participates with only 1% in the total tourism revenue of the Republic of Croatia which represents a very small share ; however, the total economic and social effects are much bigger. The existing structure of personnel working in health tourism cannot be considered as satisfactory, with respect to the present and future needs, for the increasingly more demanding and sophisticated consumer—guest. Health-tourism centres, which take care of achieving a high quality of their offer, must pay attention to and invest into education of its experts which is closely connected with the quality management. Education and motivation of employees must be conducted throughout the whole working period of employees. This paper aimed at explaining how to achieve this through the ISO 9001 Quality Management System standard. Due to this education segment, if the requirements of the ISO 9001 Quality Management System are not met, the standard will remain a dead letter and neither the high quality of products and services nor the positive effects of implementing the Quality Management System will be realised. The results in health tourism depend primarily on the quality of medical and other experts. The aim of this paper was to point to the necessity and the ways of managing the human factor in health-tourism centres for the purpose of achieving the quality of services as well as the business excellence of a health-tourism centre.

Izvorni jezik
Hrvatski, engleski

Znanstvena područja
Ekonomija, Kineziologija



POVEZANOST RADA


Projekti:
034-0672288-2606 - Koncepcija razvoja sportskog i nautičkog turizma u Hrvatskoj (Bartoluci, Mato, MZOS ) ( CroRIS)

Ustanove:
Kineziološki fakultet, Zagreb

Profili:

Avatar Url Mato Bartoluci (autor)


Citiraj ovu publikaciju:

Bartoluci, Mato; Birkić, Draženka
Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism // Acta turistica nova, 5 (2011), 1; 53-74 (nije recenziran, članak, znanstveni)
Bartoluci, M. & Birkić, D. (2011) Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism. Acta turistica nova, 5 (1), 53-74.
@article{article, author = {Bartoluci, Mato and Birki\'{c}, Dra\v{z}enka}, year = {2011}, pages = {53-74}, keywords = {zdravstveni turizam, Sustav upravljanja kvalitetom, kvaliteta i efikasnost ljudskog faktora}, journal = {Acta turistica nova}, volume = {5}, number = {1}, issn = {1846-4394}, title = {Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu / Human factor quality management in health tourism}, keyword = {zdravstveni turizam, Sustav upravljanja kvalitetom, kvaliteta i efikasnost ljudskog faktora} }
@article{article, author = {Bartoluci, Mato and Birki\'{c}, Dra\v{z}enka}, year = {2011}, pages = {53-74}, keywords = {health tourism Quality Management System, quality and efficiency of human factor}, journal = {Acta turistica nova}, volume = {5}, number = {1}, issn = {1846-4394}, title = {Human factor quality management in health tourism}, keyword = {health tourism Quality Management System, quality and efficiency of human factor} }

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