Naslov
Business Process Orientation in Croatian Companies: a Multi-site Case Study

Autori
Bosilj Vukšić, Vesna ; Pejić Bach, Mirjana ; Marković, Olivera

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of 33rd International Conference Information Technology Interfaces ITI 2011 / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran - Zagreb : Sveučilišni računski centar Sveučilišta u Zagrebu (Srce), 2011, 51-58

ISBN
978-953-7138-20-2

Skup
33rd International Conference Information Technology Interfaces ITI 2011

Mjesto i datum
Cavtat, Hrvatska, 27.06.2011. - 30.06.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business process orientation; business process management; performance management; Croatian companies; case study

Sažetak
Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented BPO as a tool for ongoing improvement of their business processes.. The selected case organizations have introduced BPO several years ago, and all have mature BPM systems in place. Having achieved a high level of BP automation, this study confirms that each organization is now turning their attention towards process-related performance. This in turn has created the need for additional process-related information that could be only achieved through better data integration between BPM systems and companies’ information systems.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA