Naslov
The relationship between individual characteristics and conflict handling styles - the case of Croatia

Autori
Pološki Vokić, Nina ; Sontor, Sanja

Izvornik
Problems and perspectives in management (1727-7051) 8 (2010), 3; 56-67

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
managing conflict; conflict handling styles; contextual parameters and conflict handling styles; Croatia

Sažetak
The objective of the paper, except determining the dominant conflict handling style in Croatian organizational setting, was to explore individual characteristics affecting the choice of conflict resolution style of Croatian employees. Therefore, the variables of gender, age, level of education achieved, field of work, hierarchical level, marital status and parenthood were included in the study. Compromising conflict handling style was found to be the most frequently used style among Croatian employees overall, as well as the dominant style in all 22 subgroups of respondents. Three out of seven individual characteristics surveyed were found to relate significantly to the conflict handling style used by Croatian employees. Precisely, gender, marital status and parenthood were found to significantly relate with the respondents’ usage of accommodating, gender and parenthood were found to relate significantly with the respondents’ usage of compromising, and parenthood was found to relate significantly with the respondents’ usage of avoiding conflict handling style. Age, education, field of work and hierarchical level were not found to relate with Croatian employees’ usage of various conflict handling styles.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA