Naslov
Total Quality Management:Concept and Application in Tourism and Hotel Industry

Autori
Avelini Holjevac, Ivanka

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
EU project management -challenges and aspects / Vajde Horvat, Romana ; Smolčić Jurdana, Dora - Rijeka : Sveučilište u Rijeci, 2009, 53-67

ISBN
978-953-96970-8-0

Skup
EU project management - challenges and aspects

Mjesto i datum
Rijeka, Hrvatska, 01.06.2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Quality; Management; Customer Satisfaction; Total Quality Management

Sažetak
Conditioned by fierce competition and increasing consumer demands quality has become the fundamental factor for market survival, profitability and the country's total economic development. Total Quality Management (TQM) is a system which guarantees a stipulated quality. Quality is, therefore, the result of a defined TQM system. Since the one of Croatia's economic weaknesses and causes of poor business productivity and performance is the unsatisfactory quality of its products and services special attention is devoted to this theme with the objective to explain and interpret this concept, to emphasise the advantages of implementing a total quality system for Croatia's economy, especially for the tourist and hotel industry.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA