Naslov
Human resource management in the hospitality industry

Autori
Ivanović, Slobodan ; Blažević, Maja

Izvornik
Tourism and hospitality management (1330-7533) 15 (2009), 1; 107-116

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni

Ključne riječi
hospitality ; motivation ; growth ; personnel ; incentives

Sažetak
An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of these human resources is therefore vital to the success of the enterprise.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA