Naslov
Seeking for e-mail counseling as a form of coping

Autori
Maričić, Jelena ; Orehovec, Jadranka ; Vračić, Ivan

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, ostalo

Izvornik
Coping & Resilience International Conference: Program and abstract book / Čorkalo Biruški, Dinka - Zagreb : Društvo za psihološku pomoć (DPP), 2009, 62-63

ISBN
978-953-6353-20-0

Skup
Coping & Resilience International Conference

Mjesto i datum
Cavtat, Hrvatska; Dubrovnik, Hrvatska, 03.10.2009. - 06.10.2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Nije recenziran

Ključne riječi
counseling; e-mail counseling; psychological difficulties; coping strategies

Sažetak
Nowadays, people regularly use the Internet-based information search in order to better understand their psychological difficulties and to facilitate their coping strategies. One form of coping strategy that can be attained via Internet is e-mail counseling. It has become frequently used type of counseling all over the world, while in Croatia it became a regular counseling tool in the last few years. The aim of this research is to show who, when and why uses e-counseling as a coping strategy. Research is conducted on sample of 400 e-mails sent to Psychological center TESA during years 2007 and 2008. Characteristics of senders (gender, age, and educational level), types of problems, and time from the beginning of the problem till sending an e-mail are analyzed. Client coping strategies as well as their perceived effectiveness and self-efficacy related to problem coping are also studied. Coping strategies classification is taken from Spirito, Stark and Williams (1998) and includes resignation, distraction, social withdrawal, wishful thinking, self criticism, blaming others, social support, emotional regulation, problem solving and cognitive restructuring. In addition, clients’ satisfaction with e-counsels, and clients’ readiness to proceed to face-to-face counseling are also considered. The results generally indicate a great need for e-mail counseling in Croatia. It appears to be helpful counseling method for clients with different types of problems and different coping strategies. Young people are especially ply for that type of counseling. Moreover, for some clients, e-counseling is an encouragement for starting a face-to-face counseling.

Izvorni jezik
Engleski

Znanstvena područja
Psihologija

POVEZANOST RADA