Naslov
Model of Multi-criteria Ranking of Employees in Bookkeeping Agencies

Autori
Vidačić, Stjepan ; Pihir, Igor ; Brodar, Kristina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 20th Central European Conference on Information and Intelligent Systems / Aurer, Boris ; Bača, Miroslav ; Rabuzin, Kornelije - Varaždin : Fakultet organizacije i informatike Sveučilišta u Zagrebu, 2009, 211-218

Skup
20th Central European Conference on Information and Intelligent Systems

Mjesto i datum
Varaždin, Hrvatska, 23.09.2009. - 25.09.2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
bookkeeping agencies; business clients; bookkeeping services; multi-criteria ranking of employees; method of multi-criteria decision making ELECTRE II; expert system

Sažetak
A significant part of entrepreneurial activity in Croatia is realized through small and medium-sized enterprises (SMEs), which for financial and other reasons contract their operative financial accounting to bookkeeping services. Topic of this article are bookkeeping agencies that do accounting for many business entities, and employ relatively large number of accounting experts so there are operative and organizational problems how to allocate clients to employees, and how to measure employee workload. This paper is aimed at developing a model of multi-criteria ranking and at selecting the most suitable employee in the bookkeeping agency to be assigned with new clients, by applying ELECTRE II, a method of multi-criteria decision making. In the development of the model, a group of employees in a bookkeeping agency was observed as a group of potential alternatives among which the optimal one should be selected. The model is based on defining the criteria for evaluation of the amount of workload among employees, and on investigating and determining the relative importance factors of the defined criteria as basis for application of the ELECTRE II method. The purpose and the scientific relevance of the developed model is in creating a theoretical foundation for the determination and development of a professional system to be used as an online automatized support to decision making when distributing new business clients, or redistributing the existing business clients to different employees in a bookkeeping agency.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA