Naslov
Business Excellence in the Field of Traffic and Transport Technology

Autori
Jolić, Natalija ; Kavran, Zvonko ; Lazibat, Tonći

Izvornik
Poslovna izvrsnost (1846-3355) 3 (2009), 1; 131-144

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni

Ključne riječi
Traffic technology; business excellence; transport system quality; transport market; interest groups

Sažetak
The paper treats the research of the traffic and transport phenomena in the field of traffic technology and recognition of the requirements and evaluation of establishing a quality system. The scientific and technological research in the field of traffic and transport technology, with scientific and applicative contribution have to include an integrated systemic approach and formalized description of the studied system obtained by using the systemic methodologies. Identifying of stakeholders is of special importance. According to the quality indicators defined and differentiated at the level of single stakeholder groups they determine the quality of the traffic system and the generated services on the transport market. The scientific contribution of the paper reflects clear and unambiguous connection of stakeholders and defining of business excellence as their development strategy which integrates three aspects: technical aspects and efficiency, time harmony and reliability as well as transport safety and security. The paper provides original definition of activities in order to achieve business excellence in the area of traffic technology. The model represents the basis for further scientific and technological research of interoperative technological activities in the development of science and traffic on the whole.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA