Naslov
Designing a method for knowledge audit in small and medium information technology firms

Autori
Jurinjak, Ivan ; Kliček, Božidar

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 19th Central European Conference on Information and Intelligent Systems / Aurer, Boris ; Bača, Miroslav ; Rabuzin, Kornelije - Varaždin : Fakultet organizacije i informatike Sveučilišta u Zagrebu, 2008, 291-298

ISBN
978-953-6071-04-3

Skup
19th Central European Conference on Information and Intelligent Systems

Mjesto i datum
Varaždin, Hrvatska, 24.09.2008. - 26.09.2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Knowledge management; Knowledge audit; Design of methods

Sažetak
Knowledge management is becoming a fast growing field and one of key technologies in this today's knowledge-driven economy. New methods are developing and they are only at their beginnings. Knowledge audit is one of first steps before implementing knowledge management. This article describes problems that can occur in developing new methods for knowledge audit as specific and partial approaches to knowledge audit in some cases. This article also describes criteria that caused designing of some existing methods and describes general approach to knowledge audit. As an example described are some imperfections of existing methods and impossibility to apply them with new demands for knowledge which leads to designing a new method. Chosen example illustrates the design/redesign of existing method for knowledge audit which uses ASHEN knowledge classification and it did not in best way satisfy the needs of information firm so it was redesigned. New redesigned method is shorter in some steps, has identified more knowledge sources and allows better understanding of knowledge flow between departments and between firm and surroundings. In our example, the firm has gained far more qualitative results which allowed it to identify knowledge gaps, review its existing goals and adapt them to intellectual assets. The conclusion emphasizes the need to research the design of new and far more general methods for knowledge audit which will be based on analysis of knowledge needs and specifications.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA