Naslov
Telematics in improving the counter service in the postal system

Autori
Kavran, Zvonko ; Grgurević, Ivan ; Petrović, Iva ; Pervan, Katarina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Conference proceedings of ICTS 2009 - 12th International Conference on Traffic Science, Transport science, profession and practice / Zanne, Marinna ; Fabjan, Daša ; Jenček, Peter - Portorož : Fakulteta za pomorstvo in promet Univerza v Ljubljani, 2009

ISBN
978-961-6044-87-5

Skup
12th International Conference on Traffic Science - ICTS 2009, Transport science, profession and practice

Mjesto i datum
Portorož, Slovenija, 04.06.2009. - 05.06.2009

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
telematics; optimization; postal service; model

Sažetak
Customer satisfaction and the quality of service provision in customer handling at counters is reflected in the customer queuing and the time when the counters are closed for customers. There is, therefore, the need for better organization of operation in order to raise the quality-of-service level and to reduce the costs in the postal system. As part of implementing the information and communication technologies, the methods and possibilities have been considered that would improve the quality of postal service. The ICT implementation can result in the optimization of queues, more efficient usage of postal resources and other direct and indirect benefits. The analysis of the current condition has led to an improvement proposal through a simulation model for counter service optimization. The model is primarily intended for urban areas with a larger number of users.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA