Naslov
Standards as IQM and Tourist Destinations Rejuvenation Tool

Autori
Sinković, Giorgio ; Šugar, Violeta

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
New Trends in Tourism and Hospitality Management / - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2006, 270-285

Skup
Tourism & Hospitality Industry 2006

Mjesto i datum
Opatija, Hrvatska, 03.05.2006. - 05.05.2006

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
IQM; standards; rejuvenationg tourism destinations; sustainable development

Sažetak
IQM (integrated quality management), a relatively new trend in the European tourist destinations since the nineties of the past century, has proven efficient, especially in those already in the stagnation or even declining stage of their life cycle. IQM embraces cooperation, partnership of all stakeholders in the destination, from the administration and tourist sector to the local residents, with the maximum environment and sustainable development concern. In addition to benchmarking and self-evaluation methods and processes, standards are useful and efficient tool of IQM implementation and its effectiveness evaluation. Only a few tourist companies in Croatia have brought in the ISO or other quality standards. The paper is describing and interpreting the results of the quality management research which has been conducted in Croatian tourist destinations.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA