Pregled bibliografske jedinice broj: 302964
Expected service quality measurement in tourism higher education
Expected service quality measurement in tourism higher education // Naše gospodarstvo, 52 (2006), 1-2; 77-85 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 302964 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Expected service quality measurement in tourism higher education
Autori
Marković, Suzana
Izvornik
Naše gospodarstvo (0547-3101) 52
(2006), 1-2;
77-85
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
service quality ; SERVQUAL ; multivariate statistical analysis ; higher education ; Croatia
Sažetak
This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality constructs in tourism higher education in Croatia by refining and developing the SERVQUAL scale.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
Profili:
Suzana Marković
(autor)
Citiraj ovu publikaciju:
Časopis indeksira:
- EconLit
Uključenost u ostale bibliografske baze podataka::
- Social Sciences Index
- ABI/INFORM Global and Econlit.
