Pregled bibliografske jedinice broj: 302963
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL // Naše gospodarstvo, February (2006), 78-96 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 302963 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL
Autori
Marković, Suzana
Izvornik
Naše gospodarstvo (0547-3101) February
(2006);
78-96
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
service quality ; measurement ; expectations ; perceptions ; SERVQUAL ; higher education
Sažetak
The SERVQUAL has been one of the most widely used and applied scales for expected and perceived service quality measurement in recent years. The aims of the present reserch are to: (1) assess the students' expectations and perceptions of service quality in Croatian higher education, (2) assess gaps between students' expectations and perceptions, (3) test the reliability of a modified SERVQUAL scale (named UNIQUAL), (4) establish the number of dimensions of service quality in tourism and hospitality management higher education, (5) determine which dimension is the best predictor of overall service quality in Croatian tourism and hospitality higher education.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
Profili:
Suzana Marković
(autor)
Citiraj ovu publikaciju:
Časopis indeksira:
- EconLit
Uključenost u ostale bibliografske baze podataka::
- Social Sciences Index
