Naslov
Application of queuing theory in civil management

Autori
Kožar, Ivica ; Lozzi-Kožar, Danila

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Conference Proceedings KOI'98 / Aganović, I., Hunjak, T., Scitovski, R. - Osijek : Hrvatsko društvo za operacijska istraživanja (CRORS), 1999, 69-74

Skup
7th International Conference on Operational Research KOI'98

Mjesto i datum
Rovinj, Hrvatska, 30.09.1998. - 02.10.1998

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
M/G/1 queuing theory; civil management

Sažetak
Often there are attempts to reorganise or reduce the staff in civil management guided with an idea of better utilisation of resources. This paper draws attention to some limits of the utilisation possibilities in servicing systems. An issuing of building permission documents is taken as an example to be modelled using queuing theory (M/G/1 in Kendall notation). Number of demands for building permit and number of permits issued has been taken from archive of the Rijeka's city management. After variation of some parameters it becomes clear that high percent of utilisation of such a queuing systems leads to an unacceptable service levels (very long waiting times). Examination of the influence of the standard deviation, which can be interpreted as absence from work or various skill levels of the employees, has shown that large deviations from mean servicing time are unacceptable.

Izvorni jezik
Engleski

Znanstvena područja
Građevinarstvo

POVEZANOST RADA