Naslov
E-Service Quality in E-Tourism Globalization: A Conceptual Framework

Autori
Marković, Suzana ; Szentivanyiova, Miroslava

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Tourism in the process of the European integration and Globalization / Orieška, Jan - Bratislava : Universita of Matey Bel Banska Bystrica, Faculty of Economics, Slovačka, 2004, 116-120

Skup
9th International Conference "Tourism in the process of the European integration and Globalization"

Mjesto i datum
Bratislava, Slovačka, 20.10.2004. - 22.10.2004

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
E-service; service quality; E-service quality; globalization

Sažetak
Research into service quality issues in e- commerce is still in its infancy. There is a need to gain a better understanding of consumer evaluations of e-services and to identify suitable determinants of the e-service quality in tourism environment. The present research develops detailed conceptual framework of such e-service quality and its determinants.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA