Pregled bibliografske jedinice broj: 184419
E-Service Quality in E-Tourism Globalization: A Conceptual Framework
E-Service Quality in E-Tourism Globalization: A Conceptual Framework // Tourism in the process of the European Integration and Globalization / Jan Orieška, PhD (ur.).
Bratislava: Faculty of Economics, University of Matej Bel Banska Bystrica, Slovačka, 2004. str. 116-120 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 184419 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
E-Service Quality in E-Tourism Globalization: A Conceptual Framework
Autori
Markovic, Suzana ; Szentivanyiova, Miroslava
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Tourism in the process of the European Integration and Globalization
/ Jan Orieška, PhD - Bratislava : Faculty of Economics, University of Matej Bel Banska Bystrica, Slovačka, 2004, 116-120
Skup
9th International Conference "Tourism in the process of the European Integration and Globalization"
Mjesto i datum
Bratislava, Slovačka, 20.10.2004. - 22.10.2004
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
E-service; service quality; E-service quality; globalization
Sažetak
Research into service quality issues in e-commerce is still in its infancy. There is a need to gain a better understanding of consumer evaluations of e-services and to identify suitable determinants of the e-service quality in tourism environment. The present research develops detailed conceptual framework of such e-service quality and its determinants.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
