Naslov
Public company employee satisfaction – Croatian Post case study

Autori
Poljak, Josip ; Takahashi, Marta ; Kempen, Jo

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Preserving, Evaluation and Developing the Mediterranean / Jurčević, Katica ; Kaliterna Lipovčan, Ljiljana ; Medić, Rino ; Ramljak, Ozana - Zagreb : Institute of Social Sciences Ivo Pilar, VERN’ University,, 2023, 523-533

ISBN
978-953-8404-20-7

Skup
MIC – Vis, 2022

Mjesto i datum
Vis, Hrvatska, 14.09.2022. - 17.09.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Croatian Post ; employee satisfaction ; internal communication ; public company ; survey research

Sažetak
After implementing complete organizational restructuring in 2009, Croatian Post abandoned its system hitherto, consisting of 20 county post centers, and introduced a new regional system based on six regions. On that occasion, a survey was conducted in 2010 throughout all organizational units regarding employee satisfaction with working environment/atmosphere and internal relationships, work organization, working conditions, internal communication, salaries and bonuses, awards and promotions, their direct superiors and loyalty and organizational allegiance. The survey was conducted through questionnaires handed out in group workshops, accompanied by appropriate instructions, on a representative sample of 10% of employees of the Croatian Post (N = 1095 respondents). The survey was repeated in 2020 by mail on a sample of 52% of employees of the Croatian Post (N=5212 respondents), as part of a new development strategy for 2022. The results of the survey indicate that a positive shift in employee satisfaction grades is present in several indicators, whereas some of the observed indicators show a stagnation or decrease in grade. Examples of positive grade increases are especially pronounced in aspects of internal communication, working conditions, and direct superiors and management, whereas a decrease is evident in grades concerning salaries and bonuses, working atmosphere and internal relationships, loyalty and organizational allegiance, career development, awards and promotions, and work organization. What is especially surprising is the decrease in employee loyalty below the average grade of 3 (2, 95). Loyalty speaks to the strength of the bond between employees and business organization, so the decrease in grade given by the employees of the Croatian Post concerning that issue in the survey conducted in 2020 is cause for concern.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti, Interdisciplinarne društvene znanosti

POVEZANOST RADA