Naslov
Six Sigma Influence on Service Improvement of Hotel Companies in Republic of Croatia

Autori
Zilic, Ivana

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni

Izvornik
Proceedings of the Third Annual South East European Doctoral Student Conference / - Solun, 2008, 15-30

ISBN
978-960-89629-7-2

Skup
Proceedings of the Third Annual South East European Doctoral Student Conference

Mjesto i datum
Thessaloniki, Greece, 2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Baldrige criteria, hotel companies, service improvements, Six Sigma, Six Sigma tools

Sažetak
This research facility is the Malcolm Baldrige method ; with the help of its criteria, business quality was tested. Statistical data elaboration, analysis and conclusions will be extracted with the six Sigma methodologies. This research is focused on a sample of 255 Croatian companies. Paper presents the advantages of 6 Sigma concepts, Which puts the consumer/buyer in front using the received data with better results and goal achievement. This paper has three main characteristics: a problem to be solved, a process - in which the problem exists, and one or more measures that quantity the gap to be closed and can be used to monitor progress. The conducted research will enable concrete proposals for Croatian hotel business process advancement. In addition, this paper generates a baseline for all future researches of different constructions and quality advancement of hotel services in Croatia.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA