Naslov
Hospital management and governance with information and communication technology in general hospitals in the republic of Croatia

Autori
Marković, Biljana ; Rončević, Ante

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Economic and Social Development 80th International Scientific Conference on Economic and Social Development and 10th International OFEL Conference "Diversity, Equity and Inclusion: The Essence of Organisational Well-Being / - , 2022, 335-345

Skup
80th International Scientific Conference on Economic and Social Development and 10th International OFEL Conference "Diversity, Equity and Inclusion: The Essence of Organisational Well- Being" – Dubrovnik, 01-02 April, 2022

Mjesto i datum
Dubrovnik, Hrvatska, 01.04.2022. - 02.04.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
governance ; information and communication technology ; ; health management ; information literacy

Sažetak
Information and communication technology (ICT) acts as a support to management in business and it represents the primary level of information. ICT as a tool produces relevant information for decision makers. The aim at this paper is to investigate whether the management in general hospitals is information-literate, i.e. whether it uses the information produced by ICT to make quality decisions. Management often sees ICT as a cost without appreciating the contribution of ICT through the awareness of trained employees, optimized business processes, satisfied patients all of which affects the increase in financial results. The hypothesis in this paper is: The hospital management needs to govern ICT in order to use it effectively. In the process of researching to test the hypothesis, a questionnaire (the questionnaire was completed by board members, heads of services, department heads), available literature research, CMM (Capability Maturity Model), COBIT and information literacy analysis were used. By analyzing the answers obtained in the survey and comparing them with the expected management behaviour described in the literature, it was found that the hospital management does not recognize the contribution of ICT to more efficient business. The paper provides recommendations on how health management can recognize relevant information as well as how to collect, process, structure and distribute it to stakeholders with the help of ICT.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA