Naslov
Quality as a starting point for the logistics organizations

Autori
Drljača, Miroslav ; Cesarec, Bruno

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
QUALITY SYSTEM CONDITION FOR SUCCESSFUL BUSINESS AND COMPETITIVENESS / Punoševac, Zoran ; Jelenković, Ana - Vrnjačka Banja : Association for quality and standardization of Serbia, 2022, 11-20

ISBN
978-86-80164-19-9

Skup
10th International Conference Quality system condition for succesfull business and competitiveness

Mjesto i datum
Kopaonik, Srbija, 18.05.2022. - 20.05.2022

Vrsta sudjelovanja
Pozvano predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
quality as a starting point ; QMS ; logistics organization ; strategic approach

Sažetak
Abstract: All organizations, including logistics organizations, develop throughout the life cycle. The quality management system (QMS) in accordance with the requirements of international standard ISO 9001 organization is generally implemented in one of the life cycle stages when they want to improve their customer relationship and strengthen or improve their position on the market. Therefore, it is particularly important at what stage of the lifecycle the logistics organization implements the QMS. The most common situation is that the organization, most of their work and existence, in a competitive environment, work without the internationally recognized QMS. This generally means that most of their work and existence do not work at an optimal level, which is non-recoverable loss. At some stage in the life cycle, when deciding to introduce QMS, they have two ways: 1) defensive approach or 2) strategic approach. By opting for a defensive approach, a non-optimal operating period is continued, which implies an extra non-recoverable loss. Optimum is not a state rather than a tendency, a path, a goal. Commitment to this goal should begin at the beginning of the logistics organization's life cycle, or when it is established. In the paper, by applying general and special scientific methods of knowledge, the authors prove the need to implement QMS at the moment or immediately after the establishment of the logistics organization.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport, Ekonomija

Napomena
JEL EconLit

POVEZANOST RADA