Pregled bibliografske jedinice broj: 1188083
Communication skills in generation Z as future tourism employees
Communication skills in generation Z as future tourism employees // Communication research and practice, 8 (2022), 1; 86-102 doi:10.1080/22041451.2021.2017136 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 1188083 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Communication skills in generation Z as future
tourism employees
Autori
Čuić Tanković, Ana ; Kapeš, Jelena ; Benazić, Dragan
Izvornik
Communication research and practice (2206-3374) 8
(2022), 1;
86-102
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
Generation Z ; communication skills ; tourism ; future tourism employees
Sažetak
Generation Z has recently entered the tourism labour market, where communication skills have been recognized as one of the most important soft skills. Therefore, this paper aims to investigate the communication skills of Generation Z as future tourism employees. Primary research was conducted based on a questionnaire survey investigating five communication skill dimensions: written, oral, listening, digital, and non-verbal communication skills influencing the intention to improve these communication skills. The research methodology consists of Importance-Performance Map Analysis (IPMA) based on the PLS method. Findings indicate that nonverbal communication skills belong to the high importance-high performance group, while listening and digital communication skills belong to the low importance-high performance group. Written and oral communication skills belong to the low importance-low performance group. The paper's contribution is the conceptualization of Generation Z communication skills up to date and the examination of the most prominent communication skills among Generation Z respondents.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Projekti:
NadSve-Sveučilište u Rijeci-ZIP-UNIRI-116-4-19 - Komunikacijske vještine turističkih djelatnika: samoprocjena, meke vještine, samopoštovanje i poduzetničke namjere (Čuić Tanković, Ana, NadSve - Odluka o izboru i financiranju ZIP UNIRI znanstvenih projekata u akademskoj godini 2019/2020) ( CroRIS)
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija,
Sveučilište Jurja Dobrile u Puli
Citiraj ovu publikaciju:
Časopis indeksira:
- Web of Science Core Collection (WoSCC)
- Emerging Sources Citation Index (ESCI)
- Scopus