Pretražite po imenu i prezimenu autora, mentora, urednika, prevoditelja

Napredna pretraga

Pregled bibliografske jedinice broj: 1188083

Communication skills in generation Z as future tourism employees


Čuić Tanković, Ana; Kapeš, Jelena; Benazić, Dragan
Communication skills in generation Z as future tourism employees // Communication research and practice, 8 (2022), 1; 86-102 doi:10.1080/22041451.2021.2017136 (međunarodna recenzija, članak, znanstveni)


CROSBI ID: 1188083 Za ispravke kontaktirajte CROSBI podršku putem web obrasca

Naslov
Communication skills in generation Z as future tourism employees

Autori
Čuić Tanković, Ana ; Kapeš, Jelena ; Benazić, Dragan

Izvornik
Communication research and practice (2206-3374) 8 (2022), 1; 86-102

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
Generation Z ; communication skills ; tourism ; future tourism employees

Sažetak
Generation Z has recently entered the tourism labour market, where communication skills have been recognized as one of the most important soft skills. Therefore, this paper aims to investigate the communication skills of Generation Z as future tourism employees. Primary research was conducted based on a questionnaire survey investigating five communication skill dimensions: written, oral, listening, digital, and non-verbal communication skills influencing the intention to improve these communication skills. The research methodology consists of Importance-Performance Map Analysis (IPMA) based on the PLS method. Findings indicate that nonverbal communication skills belong to the high importance-high performance group, while listening and digital communication skills belong to the low importance-high performance group. Written and oral communication skills belong to the low importance-low performance group. The paper's contribution is the conceptualization of Generation Z communication skills up to date and the examination of the most prominent communication skills among Generation Z respondents.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Projekti:
NadSve-Sveučilište u Rijeci-ZIP-UNIRI-116-4-19 - Komunikacijske vještine turističkih djelatnika: samoprocjena, meke vještine, samopoštovanje i poduzetničke namjere (Čuić Tanković, Ana, NadSve - Odluka o izboru i financiranju ZIP UNIRI znanstvenih projekata u akademskoj godini 2019/2020) ( CroRIS)

Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija,
Sveučilište Jurja Dobrile u Puli

Profili:

Avatar Url Dragan Benazić (autor)

Avatar Url Ana Čuić Tanković (autor)

Avatar Url Jelena Kapeš (autor)

Poveznice na cjeloviti tekst rada:

doi www.tandfonline.com

Citiraj ovu publikaciju:

Čuić Tanković, Ana; Kapeš, Jelena; Benazić, Dragan
Communication skills in generation Z as future tourism employees // Communication research and practice, 8 (2022), 1; 86-102 doi:10.1080/22041451.2021.2017136 (međunarodna recenzija, članak, znanstveni)
Čuić Tanković, A., Kapeš, J. & Benazić, D. (2022) Communication skills in generation Z as future tourism employees. Communication research and practice, 8 (1), 86-102 doi:10.1080/22041451.2021.2017136.
@article{article, author = {\v{C}ui\'{c} Tankovi\'{c}, Ana and Kape\v{s}, Jelena and Benazi\'{c}, Dragan}, year = {2022}, pages = {86-102}, DOI = {10.1080/22041451.2021.2017136}, keywords = {Generation Z, communication skills, tourism, future tourism employees}, journal = {Communication research and practice}, doi = {10.1080/22041451.2021.2017136}, volume = {8}, number = {1}, issn = {2206-3374}, title = {Communication skills in generation Z as future tourism employees}, keyword = {Generation Z, communication skills, tourism, future tourism employees} }
@article{article, author = {\v{C}ui\'{c} Tankovi\'{c}, Ana and Kape\v{s}, Jelena and Benazi\'{c}, Dragan}, year = {2022}, pages = {86-102}, DOI = {10.1080/22041451.2021.2017136}, keywords = {Generation Z, communication skills, tourism, future tourism employees}, journal = {Communication research and practice}, doi = {10.1080/22041451.2021.2017136}, volume = {8}, number = {1}, issn = {2206-3374}, title = {Communication skills in generation Z as future tourism employees}, keyword = {Generation Z, communication skills, tourism, future tourism employees} }

Časopis indeksira:


  • Web of Science Core Collection (WoSCC)
    • Emerging Sources Citation Index (ESCI)
  • Scopus


Citati:





    Contrast
    Increase Font
    Decrease Font
    Dyslexic Font