Pregled bibliografske jedinice broj: 1183144
Robotic transformative service research: deploying social robots for consumer well-being during Covid-19 and beyond
Robotic transformative service research: deploying social robots for consumer well-being during Covid-19 and beyond // Journal of Service Management, 31 (2020), 6; 1131-1148 (međunarodna recenzija, članak, stručni)
CROSBI ID: 1183144 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Robotic transformative service research: deploying social robots for consumer well-being during Covid-19 and beyond
Autori
Henkel, Alexander P. ; Čaić, Martina ; Blaurock, Marah ; Okan, Mehmet
Izvornik
Journal of Service Management (1757-5818) 31
(2020), 6;
1131-1148
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, stručni
Ključne riječi
social robots ; COVID-19 ; eudaimonic well-being ; vulnerable consumers ; robotic transformative service research ;
Sažetak
Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being. Two vulnerable consumer groups are particularly affected: older adults and children. The purpose of the underlying paper is to take a transformative research perspective on how social robots can be deployed for advancing the well-being of these vulnerable consumers and to spur robotic transformative service research (RTSR).
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Zagrebačka škola ekonomije i managementa, Zagreb
Citiraj ovu publikaciju:
Časopis indeksira:
- Current Contents Connect (CCC)
- Web of Science Core Collection (WoSCC)
- Social Science Citation Index (SSCI)
- SCI-EXP, SSCI i/ili A&HCI
- Scopus
