Naslov
Studying the Impact of Human Resources on the Efficiency of Healthcare Systems and Person-Centred Care
(Studying the Impact of Human Resources on the Efficiency of Healthcare)

Autori
Knežević, Bojana ; Lewandowski, Roman Andrzej ; Goncharuk, Anatoliy ; Vajagić, Maja

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, znanstveni

Knjiga
Intelligent Systems for Sustainable Person-Centered Healthcare

Urednik/ci
Kriksciuniene, Dalia ; Sakalauskas, Virgilijus

Izdavač
Springer

Grad
Cham

Godina
2022

Raspon stranica
145-164

ISBN
978-3-030-79352-4

ISSN
1868-4394

Ključne riječi
Human resources ; PCC education ; Hospital managers ; Institutional theory ; Motivation in healthcare

Sažetak
Abstract We explore the alternative explanation for barriers and facilitators for implementation of PCC evolving from human resources through the lenses of institutional theory.We have deepened the explanation by adding the perspective of different institutional logics, which shows that the physician’s resistance or nurses’ support may originate from the differences in institutional logics. Working with patients by applying person centered principles places new demands on health professionals. It is widely agreed that education and training are very important for the clarification on the roles of professionals in the person-centred care. PCC education programs were designed to be delivered through informal training, continued medical education, leadership development and training through mentors’ system. Managers, on the other hand, may support the implementation of PCC, but their motivation may be less oriented to increase of service quality, than gaining higher external legitimacy of the organization and increase organizational access to external resources. Therefore, managers may not implement sufficient control and motivational mechanisms for healthcare professionals for following PCC routines and make them slip back into ‘usual care’ or lose interest, knowledge or commitment. As the psychological state of medical staff can determine the duration and success of the treatment and care therefore they should be properly motivated. In this chapter we show comparative research study in Ukraine and Poland. The methodology of this study selected a list of motivators for medical staff in both countries. The results of this study brought the main findings that may be useful for reforming inefficient healthcare systems.

Izvorni jezik
Engleski

Znanstvena područja
Javno zdravstvo i zdravstvena zaštita, Sociologija

POVEZANOST RADA