Naslov
Communication - a factor for improving the access to and quality of healthcare services

Autori
Bušelić, Marija ; Križman Pavlović, Danijela

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Management and organization development / Florjančič, Jože - Kranj : Modern Organization, 2003, 139-146

Skup
22nd International scientific conference on development of organizational sciences

Mjesto i datum
Portorož, Slovenija, 26.03.2003. - 28.03.2003

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
healthcare; quality; communication; Republic of Croatia

Sažetak
Healthcare is a particulaly sensitive area that requires communication skills in addition to clinical skills. This is the reason more why cmmunication is considered a factor of better access and qualty of healthcare services. This paper examines the quality of internal (horizontal and vertical) and external communication in the Croatia's healthcare. Research results indicate that the level of internal and external (patient - higher level of healthcare protection) communication is not satisfactory. According to authors, the reasons for this are inadequate healthcare management and lack of functional knowledge (communicology, computer skills) on part of the medical personnel and management. Thus, in this paper they provide directives for resolving this issue.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA