Pregled bibliografske jedinice broj: 1167998
Aesthetic guest experience in restaurant: a state- of-the-art review
Aesthetic guest experience in restaurant: a state- of-the-art review // International Scientific Conference EMAN – Economics & Management: How to Cope with Disrupted Times - SELECTED PAPERS / Bevanda, Vuk (ur.).
Beograd: Udruženje ekonomista i menadžera Balkana (UDEKOM), 2021. str. 135-148 doi:10.31410/EMAN.S.P.2021.135 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 1167998 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Aesthetic guest experience in restaurant: a state-
of-the-art review
Autori
Marković, Suzana ; Dorčić, Jelena ; Rašan, Dora ; Bucić, Bruna ; Blažić, Marko
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
International Scientific Conference EMAN – Economics & Management: How to Cope with Disrupted Times - SELECTED PAPERS
/ Bevanda, Vuk - Beograd : Udruženje ekonomista i menadžera Balkana (UDEKOM), 2021, 135-148
ISBN
978-86-80194-44-8
Skup
5th International Scientific Conference on Economics and Management (EMAN 2021)
Mjesto i datum
Beograd, Srbija; online, 18.03.2021
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
experience economy ; aesthetic experience ; restaurant ; content analysis ; descriptive analysis
Sažetak
The concept of customer experience has received considerable attention in various disciplines, particularly in tourism and hospitality research. However, the aesthetic guest experience has hardly been investigated in previous studies. Aesthetics involves what makes an object beautiful and what people feel when they encounter a beautiful object. Dining experience encompasses almost all senses together, which makes it difficult to measure this concept properly. Considering the important role of aesthetics in the dining experience, this study provides a review and synthesis of the literature to establish a foundation for the conceptual framework for measuring the aesthetic guest experience in restaurants. The main objectives of this study are to categorise and summarise the research on aesthetic guest experience, present a new conceptualization and conceptual model of aesthetic guest experience in restaurants, and highlight the emerging trends and gaps in the literature. The findings of this study contribute to aesthetic theory and offer practical implications for restaurant managers regarding all aesthetic components that should be considered when designing a memorable aesthetic restaurant experience.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
