Naslov
Impact of education on communication etiquette

Autori
Kirinić, Giovanna ; Bakić_Tomić, Ljubica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
MIPRO 2020, 43 International Convention Proceedings / Skala, Karolj - Rijeka : Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO, 2020, 774-778

Skup
43nd International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO 2020)

Mjesto i datum
Opatija, Hrvatska, 28.09.2020. - 02.10.2020

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Communication culture ; Communication etiquette ; Teachers ; Managers

Sažetak
In the context of learning there is a strong consensus that students’ perception about their interaction with teachers affects their motivation, outcomes and achievements. Although the communication process is embedded in all other common processes, few studies focus on the quality of communication, especially in education. Communication etiquette requires a greater number of communication skills due to the constant adaptation of situations in the environment. The survey was conducted on a sample of 257 teachers of primary education of the City of Zagreb and Zagreb County. The conducted research showed that primary education teachers show a noticeable higher level of communication etiquette (71.8%) than e.g. managers of social areas (43.21%). The reason can be found in two communication levels: the content and relation, whereby during initial education the relation level is often omitted without which there is no quality communication. It can be assumed that the student-professor relationship is more or less the same at all higher education institutions in Croatia, but that the social ones may differ from the technical ones regarding the content of courses which may contribute more to the development of communication culture.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA