Naslov
Methodological approach to application of dmaic method on improvement of business processes

Autori
Buntak, Krešimir ; Kovačić, Matija ; Premužić, Bojan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), ostalo

Izvornik
Quality system condition for successful business and competitiveness / Punoševac, Zoran ; Jelenković ; Ana, ; Vesić, Ivan - Lahti : Association for quality and standardization of Serbia, 2019, 31-38

ISBN
978-86-80164-13-7

Skup
21. nacionalni i 7. međunarodni naučno stručni skup, Sistem kvaliteta uslov za uspešno poslovanje i konkurentnost

Mjesto i datum
Kopaonik, Srbija, 27.11.2019. - 29.11.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business processes, DMAIC, Lean, 6 sigma, optimization

Sažetak
The need to optimize business processes stems from the increasing demands of stakeholders as well as the turbulence of organizational environments. To meet the newly identified requirements, an organization must adapt and continuously improve its business processes, which is also one of the requirements of the ISO 9001:2015 standard highlighted in point 10. The organization for process improvement and optimization has a large number of tools, methods, and methodologies at its disposal. the method is also DMAIC. The DMAIC method is an acronym of five phases through which a process or project passes, namely the definition phase, the measurement phase, the analysis phase, the improvement phase and the control phase. During improvement and optimization, organizations face challenges related to employee resistance to improvement, as well as the duration of optimization that is determined by the complexity of the organizational system. But to improve business processes, they need to be identified, which is one of the challenges organizations face.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA