Pregled bibliografske jedinice broj: 1106205
Conceptualization of soft skill for tourism employees'
Conceptualization of soft skill for tourism employees' // 63rd international scientific conference on economic and social development – "Building resilient society" Book of proceedings / Burilovic, Luka ; Rados, Tomislav ; Recker, Nicholas (ur.).
Zagreb: Varazdin Development and Entrepreneurship Agency and University North in cooperation with Croatian Chamber of Economy Faculty of Management University of Warsaw Faculty of Law, Economics and Social Sciences Sale - Mohammed V University in Rabat Polytechnic of Medimurje in Cakovec, 2020. str. 461-471 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 1106205 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Conceptualization of soft skill for tourism
employees'
Autori
Kraljić, Valentina ; Čuić Tanković, Ana ; Perišić Prodan, Marina
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
63rd international scientific conference on economic and social development – "Building resilient society" Book of proceedings
/ Burilovic, Luka ; Rados, Tomislav ; Recker, Nicholas - Zagreb : Varazdin Development and Entrepreneurship Agency and University North in cooperation with Croatian Chamber of Economy Faculty of Management University of Warsaw Faculty of Law, Economics and Social Sciences Sale - Mohammed V University in Rabat Polytechnic of Medimurje in Cakovec, 2020, 461-471
Skup
63rd International Scientific Conference on Economic and Social Development: Building Resilient Society
Mjesto i datum
Zagreb, Hrvatska, 11.12.2020. - 12.12.2020
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
soft skills ; service marketing ; conceptualization
Sažetak
Soft skills are most often associated with the characteristics, attitudes, and abilities characterizing communication and relationship with people. They allow the individual to adapt to a dynamic environment and effectively cope with the challenges of professional and private life, and in this way, to perform well and communicate successfully in their environment. Besides having professional knowledge, tourism service providers need to have expressed soft skills such as kindness, professionalism, a positive attitude, and others' understanding. Because not enough attention is paid to the impact and importance of soft skills, this research seeks to offer a conceptual representation of the soft skills needed by all service providers in today's dynamic business environment.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Projekti:
NadSve-Sveučilište u Rijeci-ZIP-UNIRI-116-4-19 - Komunikacijske vještine turističkih djelatnika: samoprocjena, meke vještine, samopoštovanje i poduzetničke namjere (Čuić Tanković, Ana, NadSve - Odluka o izboru i financiranju ZIP UNIRI znanstvenih projekata u akademskoj godini 2019/2020) ( CroRIS)
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
Citiraj ovu publikaciju:
Časopis indeksira:
- HeinOnline