Naslov
European Union Air Passenger Rights Compensation Scheme

Autori
Luttenberger, Axel

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni

Izvornik
Tourism & Hospitality Industry 2020, Congress Proceedings / Črnjar, Kristina, Smolčić Jurdana, Dora - Opatija : Faculty of tourism and hospitality management, 2020, 136-146

Skup
25. bijenalni međunarodni kongres Turizam i hotelska industrija: trendovi i izazovi = 25th Biennial International Congress Tourism & Hospitality Industry - Trends and Challenges

Mjesto i datum
Opatija, Hrvatska, 04.05.2020. - 06.05.2020

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
air passenger rights, European Union, denied boarding, cancellation, long delays

Sažetak
Purpose – In the air transport denied boarding and cancellation or long delay of flights cause serious trouble and inconvenience to passengers and there is a need for ensuring a high level of protection for passengers and adequate compensation scheme in line with requirements of consumer protection in general. Design – After the introduction, sources of law are elaborated, with relevant research on challenges in implementing passanger rights and futher development of legal framework. The outcomes are presented in the conclusion. Methodology – The legal research analysis is made on the basis of main sources of international and regional law, as well as analysis of obligation of air carriers, role of a National Enforcement Body (NEB) or an Alternative Dispute Resolution (ADR) scheme. Approach – The author implemented a legal evaluation of the sources of law and a survey of legal practice. Findings – Legal response in proper compensation scheme in order to regain consumer right of air passengers. Of utmost importance is that passengers should be informed of their rights so that they can effectively exercise those. Originality of research – The paper provides the methodological framework original defined in stricter enforcement of existing law and sanctioning policy as an incentive to complience with consumer rights of air passengers based on fair implementing practice of a number of air carrier.

Izvorni jezik
Engleski

Znanstvena područja
Pravo

POVEZANOST RADA