Naslov
Conceptual Model of Process Performance Measurement System

Autori
Milanović Glavan, Ljubica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), ostalo

Izvornik
Proceedings of the 34th International Business Information Management Association Conference / Soliman, Khalid - : International Business Information Management Association (IBIMA), 2019, 665-673

ISBN
978-0-9998551-3-3

Skup
34th International Business Information Management Association Conference (IBIMA 2019)

Mjesto i datum
Madrid, Španjolska, 13.11.2019. - 14.11.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business process, business process orientation, process performance, process performance measurement system.

Sažetak
During the past few years many organizations have adopted a concept of a process oriented company. In this context, assessing process performance is essential, because it enables individuals and groups to assess where they stand in comparison to their competitors. This paper provides a conceptual model of process performance measurement system (PPMS), a special type of performance measurement system (PMS) that should be used in process oriented organizations. It was built on a literature review that involves the major sources of the performance measurement area. To understand PPMS it was crucial to explain concepts of business process management, business performance measurement and PMS which are well known and used in the literature and practice.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA