Naslov
Differences in perceived campsite and destination quality: managers vs. guests

Autori
Cvelić Bonifačić, Josipa ; Milohnić, Ines ; Vrtodušić Hrgović, Ana-Marija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
8th international scientific symposium economy of eastern Croatia - vision and growth / Leko Šimić, Mirna ; Crnković, Boris - Osijek : Josip Juraj Strssmayer University of Osijek, Faculty of Economics Osijek, 2019, 681-691

Skup
8. međunarodni znanstveno-stručni skup: Voda za sve = 8th International Scientific and Professional Conference: Water for all

Mjesto i datum
Osijek, Hrvatska, 21.01.2019. - 22.01.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Service quality ; Campsite quality ; Quality of destination ; Perception

Sažetak
Croatian tourism is strategically focused on increasing overall service quality. In this process, improving the quality of campsites has a crucial role. Being a complex category, quality today is about providing the best possible service and exceeding guest expectations. The quality of tourist destinations is vitally linked to the satisfaction of guests in a destination, which is the result of service quality in accommodation facilities, including service quality in campsites. This paper investigates how campsite guests and campsite managers perceive the quality elements of campsites as important type of accommodation in the destination. Based on research results, the paper presents additional guidelines for managers to ensure the continuous monitoring and improvement of quality of campsites and tourist destinations. The paper also explores whether there is a statistically significant difference between the perceptions of campsite managers and campsite guests with regard to campsite and destination quality. To this end, an independent samples t- test was conducted on the original data.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA