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Robotizacija usluga u hotelijerstvu: perspektiva menadžera
suradnik
Naziv
Akcije
Čuić Tanković, Ana ; Kapeš, Jelena ; Benazić, Dragan
Measuring the importance of communication skills in tourism // Ekonomska istraživanja, 36 (2023), 1; 460-479. doi: 10.1080/1331677X.2022.2077790
Čuić Tanković, Ana ; Benazić, Dragan ; Kapeš, Jelena
Corporate image as a high-order construct in hospitality // Corporate communications, 27 (2022), 3; 558-580. doi: 10.1108/CCIJ-12-2021-0131
Kapeš, Jelena ; Keča, Karla ; Fugošić, Nikolina ; Čuić Tanković, Ana
Management response strategies to a negative online review: influence on potential guests’ trust // Tourism and hospitality management, 28 (2022), 1; 1-27. doi: 10.20867/thm.28.1.1
Čuić Tanković, Ana ; Kapeš, Jelena ; Benazić, Dragan
Communication skills in generation Z as future tourism employees // Communication research and practice, 8 (2022), 1; 86-102. doi: 10.1080/22041451.2021.2017136
Lončarić, Dina ; Popović, Petra ; Kapeš, Jelena
Impact of the COVID-19 pandemic on tourism: a systematic literature review // Tourism : an international interdisciplinary journal, 70 (2022), 3; 512-526. doi: 10.37741/t.70.3.12
Bašan, Lorena ; Kapeš, Jelena ; Brolich, Lea
Čimbenici održivog marketinga: utjecaj na zadovoljstvo turista i percipirane učinke kulturnog turizma // Suvremena trgovina (Zagreb), 46 (2021), 6; 31-34
Čuić Tanković, Ana ; Kapeš, Jelena ; Kraljić, Valentina
Importance of soft skills and communication skills in tourism: viewpoint from tourists and future tourism employees // 6th International scientific conference ToSEE - Tourism in Southern and Eastern Europe 2021 - Conference proceedings / Alkier, Romina ; Marković, Suzana ; Perić, Marko (ur.). Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2021. str. 167-185 doi: /10.20867/tosee.06.12
Škravan, Antonia ; Bašan, Lorena ; Kapeš, Jelena ; Prižmić, Ivana ; Franulović, Marino
Motivation-based identity of island destinations and tourist satisfaction: the case of Croatia // Tourism in South East Europe … / Alkier, R. ; Marković, S. ; Perić, M. (ur.). 2021. str. 757-773 doi: 10.20867/tosee.06.50
Bašan, Lorena ; Kapeš, Jelena ; Brolich, Lea
Sustainable marketing factors: Impact on tourist satisfaction and perceived cultural tourism effects // Ekonomski vjesnik, 34 (2021), 2; 385-400. doi: 10.51680/ev.34.2.11
Bašan, Lorena ; Kapeš, Jelena ; Kamenečki, Ana
Tourist satisfaction as a driver of destination marketing improvements: The case of the Opatija riviera // Tržište = Market : časopis za tržišnu teoriju i praksu, 33 (2021), 1; 93-112. doi: 10.22598/mt/2021.33.1.93
