Pronađeno 111 radova, za izraz:
"MATIČNI BROJ ZNANSTVENIKA (MBZ): (Marković, Suzana)"
DODAJ/IZMIJENI OPERATORE PRETRAŽIVANJA
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51.Marković, Suzana; Raspor, Sanja; Dorčić, JelenaWhat are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings // 1 st International Scientific Conference Tourism in South East Europe 2011 / Perć, Jože ; Čičić, Muris ; Janković, Sandra ; Sibla Lebe, Sonja ; Smolčić Jurdana, Dora ; Zins, Andreas (ur.).
Opatija: Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, 2011. str. 235-249 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
52.Ivankovič, Gordana; Planinc, Tanja; Marković, Suzana; Raspor, Sanja; Orel, TinaService quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
53.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter ; Book of extended structured abstracts / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 97-98 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
54.Marković, Suzana; Raspor, SanjaGuests expectations in Croatian hotel industry: Factor and reliability analyses // Conference proceedings of 11th International Conference "Service sector in terms of changing environment"
Ohrid: University St. Kliment Ohridski, Bitola, Faculty of tourism and hospitality Ohrid, 2011. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
55.Marković, Suzana; Raspor, SanjaMeasuring customers' expectations: Gaining competitive advantages in restaurant industry // Conference proceedings of the 5th International Scientific Conference "Enterpreneurship and Macroeconomic Management: Reflections on the World in Turmoil"
Pula: University of Pula, Department of Economics and Tourism dr. Mijo Mirković, Pula, 2011. str. 1891-1917 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
56.Marković, Suzana; Raspor, Sanja; Komšić, JelenaService quality measurement in wellness tourism: An application of SERVQUAL scale // International Conference ENCUENTROS "Tourism and Quality of Life" - book of abstracts
Portorož: Faculty of Tourism Studies - Turistica, 2010. str. 33-33 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
57.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioDoes restaurant performance meet customers' expectations? An assessment of restaurant service quality using modified DINESERV approach // Tourism and hospitality management, 16 (2010), 2; 181-195 (međunarodna recenzija, prethodno priopćenje, znanstveni)
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58.Marković, Suzana; Raspor, SanjaMeasuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry // Management, 5 (2010), 3; 195-209 (međunarodna recenzija, članak, znanstveni)
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59.Marković, Suzana; Raspor, SanjaContent analysis of hotel guest comment cards: A case study of Croatian hotel industry // Naše gospodarstvo (Our economy), 56 (2010), 1-2; 65-74 (međunarodna recenzija, pregledni rad, znanstveni)
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60.Marković, Suzana; Raspor, SanjaInvestigating perceived service quality in Croatian restaurant industry using DINESERV model // Studia Negotia Universitatis Banes-Boyai Journal, 55 (2010), 4; 5-13 (međunarodna recenzija, članak, znanstveni)
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61.Marković, Suzana; Raspor, Sanja; Kulašin, DžemalZadovoljstvo klijenta u hotelskoj industriji: koncept i mjerenje // Univerzitetska hronika - časopis Univerziteta u Travniku, 2 (2010), 2; 141-149 (međunarodna recenzija, članak, znanstveni)
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62.Marković, Suzana; Raspor, SanjaSustainable tourism and wellness service quality: An empirical study of customers' expectations // Conference proceedings of the 2nd International Scientific Conference "Kowledge and business challenges of globalization in 2010"
Celje, Slovenia: Faculty of commercial and business sciences, Celje, 2010. str. 798-805 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
63.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioCustomer satisfaction and customer loyalty measurement in hotel settings: an empirical analysis // Conference proceedings of the 20th Biennial International Congress "Tourism & Hospitality Industry 2010: New Trends in Tourism and Hospitality Management"
Opatija: Faculty of Tourism and Hospitality Management, Opatija, 2010. str. 125-137 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
64.Marković, Suzana; Raspor, Sanja, Šegarić, KlaudioCustomer expectations measurement in the restaurant industry: application of DINESERV scale // Conference proceedings of the 1st International Scientific Conference "Knowledge and business challenges of globalisation"
Celje, Slovenia: Faculty of commercial and business sciences, Celje, 2009. str. 595-602 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
65.Marković, Suzana; Raspor, Sanja; Bašan, LorenaFactor analysis of hotel guests perceptions: a conceptual and empirical research // zbornik konferencije
otok Kos, Grčka, 2009. str. 231-240 (poster, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
66.Avelini Holjevac, Ivanka; Marković, Suzana; Raspor, SanjaCustomer satisfaction measurement in hotel industry: Content analysis study // 4th International Scientific Conference "Planning for the future learning from the past: Contemporary Developments in Tourism, Travel & Hospitality"
Rhodes Island, Greece: University of Aegean, 2009. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
67.Blažević, Branko; Persic, Milena; Cetinski, Vinka; Dragičević, Danijel; Ivanović, Vanja; Ivanović, Zoran; Jelušić, Adriana; Karanović, Goran; Knežević, Rade; Magaš, Dragan et al.Turistička regionalizacija u globalnim procesima / Blažević, Branko ; Peršić, Milena (ur.).
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, Sveučilišta u Rijeci, 2009 -
68.Marković, Suzana; Raspor, SanjaStatistika - priručnik / Rudić, Dušan (ur.).
Rijeka: Veleučilište u Rijeci, 2008 -
69.Jelušić, Adriana; Markovic, Suzana; Smolčić Jurdana, DoraOBILJEŽJA PROVEDENOG ISTRAŽIVANJA // Tourism and hospitality management, 13 (2007), 1 Special issue; 5-10 (podatak o recenziji nije dostupan, članak, znanstveni)
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70.Avelini Holjevac, Ivanka; Marković, Suzana; Vrtodušić Hrgović, Ana-MarijaQUALITY IMPROVEMENT IN THE CROATIAN HOTEL INDUSTRY // 2nd International Congress: "Progress in Tourism and Hospitality: Present and Future Challenges"
Thessaloniki, Grecce: T.E.I. of Thessaloniki, Tempus, 2006. str. 35-49 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
71.Marković, SuzanaExpected service quality measurement in tourism higher education // Naše gospodarstvo, 52 (2006), 1-2; 77-85 (međunarodna recenzija, članak, znanstveni)
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72.Marković, SuzanaStudents' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL // Naše gospodarstvo, February (2006), 78-96 (međunarodna recenzija, članak, znanstveni)
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73.Marković, Suzana, Smolčić Jurdana, DoraTourism and Quality of Environment: towards the Sustainable Development // STIQUE 2006, Proceedings of the 8th International conference of linking systems thinking, innovation, quality, entrepreneurship and environment / Mulej, Matjaž ; Rebernik, Miroslav ; Krošlin, Tadej (ur.).
Maribor, Slovenia: EPFIP-Institut fr Entrepreneruship and Small Business Management at Faculty of Economics and Business, University of Maribor & SDSR - Slovenian Society for Systems Research, 2006. str. 133-140 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
74.Marković, Suzana; Maškarin, HelgaAssessing Service Quality in Higher Education: The Use of Importance-Performance Analysis // Hotellink, 2005 (2005), 6; 211-221 (međunarodna recenzija, članak, znanstveni)
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75.Maškarin, Helga; Marković, Suzana; Avelini Holjevac, IvankaJOB SATISFACTION IN OPATIJA'S RESTAURANTS: A THEORETICAL AND EMPIRICAL ANALYSIS // Enterprise in transition / Crnjak Karanović, Biljana (ur.).
Split: Faculty of Economics Split, 2005. str. 36-38 (predavanje, međunarodna recenzija, sažetak, znanstveni)
