Pronađeno 110 radova, za izraz:
"MATIČNI BROJ ZNANSTVENIKA (MBZ): (Marković, Suzana)"
DODAJ/IZMIJENI OPERATORE PRETRAŽIVANJA
-
26.Raspor Janković, Sanja; Marković, SuzanaEXPLORING THE DIMENSIONS OF CUSTOMER SATISFACTION: THE CASE OF CROATIAN HOTEL INDUSTRY // Conference proceedings of International scientific conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2017
Budimpešta, Mađarska, 2017. str. 116-123 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
27.Mijoč, Josipa; Marković, Suzana; Horvat, JasnaThe Role of Local Authenticity in Forming Tourists' Intentions // Tourism and Creative Industries: Trends and Challenges / Marković, Suzana ; Smolčić Jurdana, Dora (ur.).
Opatija: University of Rijeka Faculty of Tourism and Hospitality Management Opatija, Croatia, 2017. str. 377-392 doi:10.20867/tosee.04.46 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
28.Gjurašić, Matina; Marković, SuzanaDoes internal marketing foster employee creativity in the hospitality industry? A conceptual approach // 4th International Scientific Conference - Tourism in Southern and Eastern Europe (ToSEE 2017) : proceedings / Marković, Suzana ; Smolčić Jurdana, Dora (ur.).
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2017. str. 183-198 doi:10.20867/tosee.04.44 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
29.Marković, Suzana; Dorčić Jelena; Katušić, GoranService Quality Measurement in Croatian Banking Sector: Application of SERVQUAL Model // Proceedings of the Management International Conference (MIC): Managing sustainable growth, Portorož, Slovenia / Gomezelj Omerzel, Doris ; Laporšek, Suzana (ur.).
Portorož, Slovenia: University of Primorska Faculty of Management, 2015. str. 209-218 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
30.Marković, Suzana; Komšić, Jelena; Dorčić, JelenaMeasuring service quality in Croatian restaurants: application of DINESERV scale // Marketing insights from a changing environment / Grbac, Bruno ; Lončarić, Dina ; Dlačić, Jasmina ; Žabkar, Vesna ; Grunhagen, Marko (ur.).
London: Pearson, 2015. str. 131-161 -
31.Marković, Suzana; Dorčić, Jelena; Katušić, GoranService quality measurement in Croatian banking sector : Application of SERVQUAL model // Management International Conference (MIC 2015) Managing sustainable growth : abstracts of the joint international conference / Žižmond, Egon ; Gomezelj Omerzel, Doris ; Laporšek, Suzana (ur.).
Koper: Faculty of Management, 2015. str. 149-149 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
32.Marković, Suzana; Dorčić, Jelena; Krnetić, MonikaThe influence of perceived quality on emotions and behavioral intentions in restaurants: Application of PLS-SEM // Proceedings of 24th CROMAR Congress : Marketing theory and practice - building bridges and fostering collaboration / Mihić, Mirela (ur.).
Split: University of Split, Faculty of Economics, 2015. str. 55-69 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
33.Marković, Suzana; Dorčić, Jelena; Pudić, MariaAnalysis of the effect of festival quality on visitors’ satisfaction and behavioral intentions of the local food festiva // Proceedings of 6th Global Business Conference / Hair, Joe ; Krupka, Zoran, Vlašić, Goran (ur.).
Zagreb: Institut za inovacije, 2015. str. 136-146 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
34.Marković, Suzana; Dorčić, Jelena; Krnetić, MonikaVisitor satisfaction and loyalty measurement of a local food festival: Application of FESTPERF scale // 3rd International Scientific Conference Tourism in Southern and Eastern Europe (ToSEE 2015) Sustainable Tourism, Economic Development and Quality Life / Ateljević, Irena ; Damijan, Jože ; Dwyer, Larry ; Gomezelj Omerzel, Doris ; Kavčić, Slavka ; Li, Gang ; Lončarić, Dina ; Marković, Suzana ; Maškarin Ribarić, Helga ; Nemec Rudež, Helena ; Sibila Lebe, Sonja ; Vodeb, Ksenija ; Žabkar, Vesna (ur.).
Opatija: Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, 2015. str. 183-196 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
35.Lončarić, Dina; Lončarić, Damir; Marković, SuzanaHealth tourism, customer satisfaction and quality of life: The role of specialty hospitals // Sustainable Tourism, Economic Development and Quality of Life / Janković, Sandra ; Smolčić Jurdana, Dora (ur.).
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2015. str. 159-173 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
36.Marković, Suzana; Radić, Ivana; Kljajić Šebrek, JelenaMeasuring visitors' satisfaction of gastro festival - An Application of Importance- Performance Analysis // Global Business Conference (GBC 2014) - Questioning the Widely-held Dogmas / Hair, JOe ; Krupka Zoran ; Vlašić, Goran (ur.).
Zagreb: Institut za inovacije Zagreb, 2014. str. 246-255 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
37.Marković, Suzana; Radić, Ivana; Kljajić Šebrek, JelenaMeasuring Visitors' Satisfaction of Gastro Festival - An Application of Importance Performance Analysis // Global Business Conference 2014 - Questioning the Widely-held Dogmas / Hair, Joe ; Krupka, Zoran ; Vlašić, Goran (ur.).
Dubrovnik: Institut za inovacije, 2014. str. 246-254 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
38.Marković, Suzana; Dorčić, Jelena; Krnetić, MonikaCustomers’ expectations and perceptions of casino service quality in Croatia // SGEM2014 Conference Proceedings of International Multidisciplinary Scientific Conferences on Social sciences and Arts (SGEM), Book 2, Volume 4
Sofia, Bulgaria, 2014. str. 159-166 doi:10.5593/SGEMSOCIAL2014/B24/S7.020 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
39.Marković, Suzana; Lončarić, Dina; Lončarić, DamirService Quality and Customer Satisfaction in the Health Care Industry - Towards Health Tourism Market // Tourism and hospitality management, 20 (2014), 2; 155-170 (međunarodna recenzija, članak, znanstveni)
-
40.Marković, Suzana; Lončarić, Dina; Lončarić, DamirService quality and customer satisfaction in the health care industry - Towards health tourism market // 13th IAPNM congress: Public, social and nonprofit marketing - Value creation and quality of life improvement / Mirna Leko Šimić (ur.).
Osijek: University of J, J.Strossmayer Osijek, Faculty of economics ; CROMAR ; IAPNM - International Association on Public and Nonprofit Marketing, 2014. str. 32-32 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
41.Marković, Suzana; Raspor Janković, SanjaExploring the relationship between service quality and customer satisfaction in Croatian hotel industry // Tourism and hospitality management, 19 (2013), 2; 149-164 (međunarodna recenzija, članak, znanstveni)
-
42.Marković, Suzana; Raspor, Sanja; Komšić, JelenaGuests's Expectations Measurement in the Croatian Restaurant Industry // Marketing in a Dynamic Environment - Academic and Practical Insights
Lovran, Hrvatska: Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, 2013. str. 307-332 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
43.Marković, Suzana; Komšić, Jelena; Štifanić, MihaelaMeasuring service quality in city restaurant settings using DINESERV scale // Recent Anvances in Business Management & Marketing
Dubrovnik, Hrvatska: WSEAS Press, 2013. str. 176-181 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
44.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMuseum service quality measurement using the HISTOQUAL model // Crisis - a Challenge of Sustainable Tourism Development?
Rijeka: Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, 2013. str. 201-216 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
45.Dlačić, Jasmina; Arslanagić, Maja; Kadić- Maglajlić, Selma; Marković, Suzana; Raspor, SanjaExploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling // Total quality management & business excellence, 25 (2013), 1/2; 141-157 doi:10.1080/14783363.2013.824713 (međunarodna recenzija, članak, znanstveni)
-
46.Blažević, Branko; Peršić, Milena; Marković, Suzana; Smolčić Jurdana, Dora; Stipanović Christian; Alkier Radnić, Romina; Jelušić, Adriana; Krstinić, Nižić, Marinela; Rudan, Elena; Soldić Frleta, Daniela et al.Istraživanje turizma destinacije, Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Opatija, Sveučilište u Rijeci, 2012 (monografija)
-
47.Marković, Suzana; Raspor, Sanja; Car, Tomislav; Komšić, JelenaCONTENT ANALYSIS OF HOTEL WEBSITES: CASE STUDY OF CROATIA // NEGOTIA, 57 (2012), 4; 27-37 (međunarodna recenzija, članak, znanstveni)
-
48.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMjerenje kvalitete usluga wellnessa: case study // Zbornik radova 13. međunarodnog simpozija o kvaliteti "Kvaliteta i društvena odgovornost"
Solin, Hrvatska: Hrvatsko društvo menadžera kvalitete, 2012. str. 571-584 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
49.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Naše gospodarstvo(Our economy), 58 (2012), 1-2; 24-34 (međunarodna recenzija, članak, znanstveni)
-
50.Marković, Suzana; Raspor, Sanja; Dorčić, JelenaWhat are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings // 1 st International Scientific Conference Tourism in South East Europe 2011 / Perć, Jože ; Čičić, Muris ; Janković, Sandra ; Sibla Lebe, Sonja ; Smolčić Jurdana, Dora ; Zins, Andreas (ur.).
Opatija: Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, 2011. str. 235-249 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
