engleski

Apply of the 8d method to increase the level of quality management within the organization

The aspiration for quality manage an organization to increase efficiency and effectiveness in business, and ultimately increase the profit and the satisfaction of all interested parties in the environment of the company, lead to the development of different philosophies, systems, methods and tools of quality. The goal of every quality activity on the management of the company it’s the decrease of aggravating factors and problems which could affect on customer satisfaction needs. Basing on stated above, the need to develop the method 8D was created, as the fastest and the most effective way to solve nonconformities identified on products or processes, to minimize their harmful activity, find the root cause of the nonconformity and to prevent further appearance. The paper shows a review on the development beginning and application of the 8D method in the American military and in the automotive industry. Each step 430 of the method is individually explained with a description of usage and with indicator diagrams which guide through every stage of usage. A research was carried out on the scope of the Republic of Croatia about the application of the 8D method and about the effects it has on business.

method 8D, quality, quality tools, kaizen, problem cause, problem solving

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