engleski

Benchmarking in Regional Government

The regional government in the Republic of Croatia is regulated by Law on local and regional self-government. There are 20 counties and the City of Zagreb as regional government units. The public sector has implemented some paradigms for managing internal business processes, risk management, financial management and control, in the past 10 years, as they had earlier been implemented in the private sector as well. In this article the authors will analyze the regional government in the Republic of Croatia, but the main goal of this article is to create benchmark based on four perspectives which are the basis of the Balanced Scorecard Method (BSC). The authors will conduct a survey in two regional government institutions (counties) and propose a benchmark standard for measuring the efficiency and effectiveness of regional government.

Regional government, Balanced Scorecard, Benchmark

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