engleski

QUALITY AND PERSPECTIVE OF THE LOGISTICS FREIGHT FORWARDING OPERATOR'S SERVICES ACCORDING TO CURRENT TRENDS AND ENVIRONMENT

The present global logistics market differs significantly from the traditional freight forwarding market. Traditionally speaking, the freight forwarding market was predictable and influenced by volume and intensity of global trade, dynamics growth, GDP, industrial production, actual customer and consumer expectations and other relevant indicators. Current logistics market is susceptible to hurried changes and today we can recognize many actual trends in environments which extremely define competitiveness of logistics operators on the global market. Some of them are: sustainable development, fourth industrial revolution, internet of things, digitalization, alliances, great logistics operators against small ones, new customer and consumer expectations. The mentioned terms define a new concept of the logistics freight forwarding operator’s services which has a direct impact on the service quality. Therefore, the main problem in this paper is to analyze and determine the actual indicators of the logistics freight forwarding operator’s service on the competitive logistics market. The aim of this paper is to analyze and provide answers to some of the main questions such as: Which of the actual trends will determine the service quality and competitive perspective of the logistics freight forwarding operator? Which indicators will have a dominant influence on the service quality of the logistics freight forwrding operators? How can these service quality indicators be evaluated and measured? What have the logistics freight forwarding operators to do in the context of these actual trends and environment?

actual trends, logistics freight forwarding operators, service quality

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