engleski

Impact of implementing a quality control management aystem on the performance of Croatian companies

This paper analyses the impact of implementing quality management on financial results in Croatian companies. Implementation and certification of quality management systems according to international standard ISO 9001:2008 is important for companies that want to offer a competitive advantage in domestic and international markets. The subjects of this paper are specialized companies that have implemented quality management system according to international standard ISO 9001:2008, as well as the way their operations have changed and influenced the financial performance of operations. The starting point of the research consists of 119 companies that have implemented quality management system according to the international standard ISO 9001:2008. The paper describes the importance of quality in modern business conditions and the importance of quality in Croatian companies selected from various sectors. Costs of quality as well as their distribution are also defined. The purpose of this paper is to present the results of the study and provide a conclusion analyzing the impact of applying quality management in the selected enterprises in the Republic of Croatia and offer recommendations for their improvement.

quality ; quality management system ; international standard ISO

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