engleski

FROM ECITYZEN TO SMART ENVIRONMET: COMMUNITY POINT OF VIEW MATTERS MORE THAN EVER IN HISTORY

The idea of eUsluga (eService) has elevated the process of submitting citizen applications to a whole new level. The public sector is replete with various bureaucratic barriers and the idea either minimized or completely eliminated their effects. Ultimately, the length of time required to process the applications was significantly reduced. The initial goal was realized when users started to submit applications through mobile or web application. Republic of Croatia applied the eService through eGrađanin (eCitizen) platform which became operational in 2018. Such a scheme is an ideal framework for constituting a smart environment. Furthermore, if we consider that Croatia has initiated the eCroatia 2020 strategy, the situation is close to the ideal. In this paper we wonder if that is actually the case. The purpose of this paper is to analyze the present state of affairs in eService, the current direction of development and possible obstacles to that development. A primary research was conducted on a sample from student population which grew up with accelerated development of technologies. The familiarity with services and smart solutions are analyzed, as well as obstacles which could present themselves as potential risks that might impede the process of community digitalization.

e-service, smart environment, Croatia 2020 Strategy, public opinion

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