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Consultancy services market for micro, small and medium-sized enterprises in Croatia (CROSBI ID 255382)

Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija

Delić, Anamarija ; Alpeza, Mirela Consultancy services market for micro, small and medium-sized enterprises in Croatia // Economic review, 15 (2017), 2; 53-61

Podaci o odgovornosti

Delić, Anamarija ; Alpeza, Mirela

engleski

Consultancy services market for micro, small and medium-sized enterprises in Croatia

Business advisors and their impact on the performance of micro, small and medium-sized companies (MSMEs) have been in the focus of many researchers for a long time. MSMEs are reporting increasing interest in professional business advice, but only a small share of MSME owners is using consultancy services. This paper analyzes the consultancy market sector for MSMEs in Croatia, with a special focus on differences in the perspectives - gaps and overlaps of the supply (consultancy companies) and the demand side (MSME owners) of the market. The main objectives of the study are to identify and analyze determinants that influence consultancy market for MSMEs in Croatia, through opinions and views of the owners of MSMEs, from one side, and consultants as service providers, on the other side (mirroring perspective). The empirical evidence in this paper is provided through secondary research and primary research – a survey conducted among 303 MSME owners and 60 providers of consultancy services for MSMEs. The main findings of this study enable segmentation of the users of consultancy services for MSMEs and identification of market niche for MSME consultants. Based on the research results, recommendations for better understanding of MSME owners as clients of consultancy services are created, especially those related to improving marketing and service development strategies. The results of this study and recommendations can be used by a wide network of advisory service providers for MSMEs (e.g. accountants, lawyers, IT consultants) for improving the quality of service and identification of market niches.

consultancy market services ; micro ; small and medium-sized companies ; entrepreneurship supporting institutions

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Podaci o izdanju

15 (2)

2017.

53-61

objavljeno

1512-8962

2303-680X

Povezanost rada

Ekonomija

Poveznice
Indeksiranost