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Business Process Management and Organizational Culture in Big Companies: Cross-Country Analysis (CROSBI ID 666706)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Suša Vugec, Dalia Business Process Management and Organizational Culture in Big Companies: Cross-Country Analysis // 20. international research conference proceedings. Pariz: IRC, 2018. str. 1426-1431 doi: 10.5281/zenodo.2643862

Podaci o odgovornosti

Suša Vugec, Dalia

engleski

Business Process Management and Organizational Culture in Big Companies: Cross-Country Analysis

Business process management (BPM) is widely used approach focused on designing, mapping, changing, managing and analyzing business processes of an organization, which eventually leads to better performance and derives many other benefits. Since every organization strives to improve its performance in order to be sustainable and to remain competitive on the market in long-term period, numerous organizations are nowadays adopting and implementing BPM. However, not all organizations are equally successful in that. One of the ways of measuring BPM success is by measuring its maturity by calculating Process Performance Index (PPI) using ten BPM success factors. Still, although BPM is a holistic concept, organizational culture is not taken into consideration in calculating PPI. Hence, this paper aim is twofold ; first, it aims to explore and analyze the current state of BPM success factors within the big organizations from Slovenia, Croatia, and Austria and second, it aims to analyze the structure of organizational culture within the observed companies, focusing on the link with BPM success factors as well. The presented study is based on the results of the questionnaire conducted as the part of the PROSPER project (IP-2014-09-3729) and financed by Croatian Science Foundation. The results of the questionnaire reveal differences in the achieved levels of BPM success factors and therefore BPM maturity in total between the three observed countries. Moreover, the structure of organizational culture across three countries also differs. This paper discusses the revealed differences between countries as well as the link between organizational culture and BPM success factors.

business process management ; BPM maturity ; BPM success factors ; organizational culture ; process performance index

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Podaci o prilogu

1426-1431.

2018.

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objavljeno

10.5281/zenodo.2643862

Podaci o matičnoj publikaciji

20. international research conference proceedings

Pariz: IRC

Podaci o skupu

20th International Conference on Economics and Business Management (ICEBM 2018)

predavanje

20.09.2018-21.09.2018

Pariz, Francuska

Povezanost rada

Ekonomija, Informacijske i komunikacijske znanosti

Poveznice