Napredna pretraga

Pregled bibliografske jedinice broj: 955525

Total Quality Management Practice in Croatian Language Service Provider Companies


Seljan, Sanja
Total Quality Management Practice in Croatian Language Service Provider Companies // Proceedings of the ENTRENOVA ENTerprise REsearch InNOVAtion Conference / Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja ; Perovic, Djurdjica ; Simicevic, Vanja ; Zoroja, Jovana (ur.).
Zagreb: IRENET, 2018. str. 461-469 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Total Quality Management Practice in Croatian Language Service Provider Companies

Autori
Seljan, Sanja

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the ENTRENOVA ENTerprise REsearch InNOVAtion Conference / Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja ; Perovic, Djurdjica ; Simicevic, Vanja ; Zoroja, Jovana - Zagreb : IRENET, 2018, 461-469

Skup
ENTerprise REsearch InNOVAtion Conference - ENTRENOVA '18

Mjesto i datum
Split, Hrvatska, 6-8.09.2018

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Quality Management (QM), Total Quality Management (TMQ), Language Service Provider (LSP), Croatia, micro and small companies, SMEs

Sažetak
The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti



POVEZANOST RADA


Ustanove
Filozofski fakultet, Zagreb

Autor s matičnim brojem:
Sanja Seljan, (219255)