engleski

Hotel Standards and Management

Standard is the obligatory quality as well as the criterion of the quality achieved. Hotel standards from the foundation of the total quality of hotel services and business performance of the hotel. They determine the category of the hotel. The sphere of application of the standards is very wide and embraces every hotel activity, from that of the purchasing department, prodution and services process, sale, marketing and management process.

Hotel Standards; Quality; TQM; Business Efficiency of the Hotel

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