engleski

Has the implementation of the one-stop-shop (point of single contact) enabled simplification of the Croatian administrative procedure to increase the efficiency of public administration?

Through the public administration reform and under the influence of the processes of Europeanization, modernization, harmonization and transposition of numerous institutes of European Administrative Law, the Point of Single Contact has been introduced in the Croatian General Administrative Procedure Act 2009. The author, therefore, plans to show the development of the aforementioned administrative instrument since the initial stages of it being introduced into the Croatian Administrative Procedure in accordance with the General Administrative Procedure Act Proposal and Final Proposal of the General Administrative Procedure Act. Teleological, grammatical and logical interpretation methods will be used to analyze provisions of General Administrative Procedure Act regulating the institute of Point of Single Contact. Relevant provisions of the Treaty on European Union, Directive on Services in the Internal Market and the Charter of Fundamental Rights of the European Union will also be outlined. Special attention will be given to examining the impact of this model in promoting and enhancing the efficiency of public administration with the intention of providing better quality of communication and services to citizens. Furthermore, the implications of its application in practice will be examined. The paper will also describe the advantages and disadvantages that arise from applying the one- stop-shop principle, as well as the challenges and difficulties that the Croatian Administrative System has encountered in implementing this administrative instrument. The author specifically emphasises the importance of continuous monitoring of progress as well as examples of good practice of other European Union member states applying the one- stop-shop model. To illustrate the above, a Hungarian example of “Government Windows” will be briefly mentioned.

administrative action ; efficiency ; General Administrative Procedure Act ; Point of Single Contact ; simplification

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