engleski

The Impact of Expert System Implementation on Improving the Decision-Making Process

The expert system application within the decision-making process is not novelty, but the wide spread of its implementation has not been recognized yet even though the software itself is universally applicable. The use of expert system provides decision support regarding easy identification of problems and the link between observed parameters, according to a literature review. The issues of many organizations are related to engaging the right person with the right skills on the right position, which actually represents the eighth loss of the lean concept. This paper presents a case study of expert system application on the example of making decisions on the employee work quality in periodical technical inspection stations and considers possible advantages of applying the expert system and the impact on improving the decision-making process, which ultimately provides greater transparency and efficiency of the process.

Expert system ; Lean concept ; Employee performance ; Decision-making ; Data analysis

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