engleski

Trade Perspectives in the Context of Safety, Security, Privacy and Loyalty

Terrorism has become a daily challenge for modern business and distributive trade is not an exception. The effects of terrorist attacks have a dramatic impact on supply chains. Nowadays, there are estimates that a terrorist attack disrupts an important global supply chain at least once a week. Since 2012 there has been a notable rise in the number of deaths resulting from terrorist attacks at the global level. Unfortunately, trade facilities such as, for instance, shopping centres are also a target of terrorist actions more and more often. In addition, piracy attacks have also intensified around the world and are becoming a threat to the global exchange of goods and services by causing global trading companies large losses. Terrorism and piracy are not the only issues that modern companies in distributive trade are dealing with. There are also losses that occur on a daily basis resulting from various types of theft. Therefore, it is a necessary to assess these problems from a scientific point of view and to develop and apply different methods to protect customer privacy, security and safety in those new and challenging environments. In the publication there are three chapters dealing with the topic of terrorism and piracy from the various aspects of distribution trade. Two chapters are dealing with various aspects of theft and their prevention. A couple of papers raise the question of consumer protection and several discuss the challenges of security and privacy in electronic and mobile commerce. The publication is the outcome of the scientific conference Trade Perspectives 2016 that took place at the Faculty of Economics & Business, University of Zagreb. The chapters in this monograph are selected and updated from papers presented at the conference and they are authored by scientists from more than 10 academic institutions and professional organizations from 5 countries. We hope that the monograph will contribute to better understanding the phenomena of security, privacy and loyalty in distributive trade and that it will provoke the use of future scientific approaches to these challenging issues of modern economy

Trade, Safety, Security, Privacy, Loyalty

Knjiga sadrži odabrane i proširene radove s konferencije Trade Perspectives 2018.