engleski

Process control in service oraganizations: an approach to scientific management

The control of processes became one of the major management issues which have to recognize the importance of Process Control. Process Control methods should be considered as a tool for maintaining, improving and increasing the capability of processes as well as a basis for data-based decision making and successful scientific management style in service organizations. The papeer researcches the statistical control of processes in a service organiization, understood as a methodological approcah to the process management, which if remoulded into the formal organisational structure, becames a system itself.

process; process control; statistical methods; methodological management approach; scientific decision-making; service organization

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