engleski

Air Cargo Handling Process

Summary: Air cargo business is very important business for a global air transport market. This means that air cargo handling process is important for any airport or cargo handling agent who provides cargo handling services. This also means competent cargo staff, procedures, cargo information system, dveloped infrastructure and process management. The objective of research presented in this paper is air cargo handling process and its complex structure. Using of scientific methods of cognition, the author explores the structure of air cargo handling process and causality of its structure elements. The result of this research is that process approach to air cargo handling services can improve this services in general and allow providing of complex air cargo handling services and fulfilment of customer requirements. In that circumstances the process approach makes a contribution to competitiveness.

air cargo ; handling process ; process approach ; handling services ; air cargo handling process ;

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