engleski

Sustainable performance management systems in the hotel industry - a litereture review

Purpose: The purpose of this study is to investigate the current level of development of sustainable performance management and compare it to the level of implementation in the hotel industry. Special emphasis is placed on all aspects of sustainability and on the management systems that integrate them. Design/methodology/approach: The paper uses the method of literature review to examine the models of integrated sustainability performance management that are used, especially in the hotel industry. The analyzed papers are published by prominent journals, organizations or companies and are classified according to the sustainability issues that they address. Findings: Research results reveal a lack of literature on integrated sustainable performance management systems in the hotel industry in comparison to other industries. There is great inconsistency in the performance management systems used and there is a great need for sustainable performance management systems and tools that would embed all features of sustainability in the hotel industry. Practical implications: The practical implications of the research are to emphasize the importance of sustainable performance management systems and the benefits that hotel managers could have in applying them in their business and as a result enhance their operational and strategic decision-making. Social implications: Sustainable performance management systems besides economic include social responsibility and environmental performance and by using them they increase the economic potential of environmental and social activities. Consequently they raise the quality of life not only for the hotel company but also for all stakeholders. Originality/value: The research provides an extensive literature research and a systematic review of recent developments in sustainable performance management systems. The paper also provides a background for identifying further research and development of sustainable performance management systems in the area of hotel industry.

Performance management and measurement, sustainability, Sustainability Balanced Scorecard, Integrated reporting, hotel industry

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